At XonTel Technology, we respect your privacy and are committed to protecting the personal information you provide when using our website shop.xontel.com, creating an account, placing an order, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we collect and use it, how we protect it, when we may share it, how long we retain it, and the choices and rights available to you.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information:

Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Shipping or delivery address
• Account login information
• Information you provide when contacting our support team

We collect this information when you create an account, place an order, complete a form, contact us, subscribe to communications, or otherwise provide information through the Website.

Order and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order number and order history
• Billing and shipping information
• Delivery information
• Returns, exchanges, refunds, and related requests
• Payment status and transaction details

Payment Information

Payments may be processed through trusted third-party payment providers.

Our Website may offer payment methods including KNET, Visa, Mastercard, and Apple Pay. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We do not store your complete payment card details on our servers where payment processing is handled by the relevant payment provider.

Technical and Browsing Information

When you visit or use our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or URL
• Website activity and interactions
• Cookies and similar technologies
• Other technical information necessary to operate and secure the Website

This information helps us understand how visitors use the Website, maintain security, troubleshoot problems, and improve website performance and user experience.

2. How We Collect Information

We may collect information through:

• Information you provide directly through forms, account registration, checkout, customer support, or other interactions with us
• Orders and transactions made through the Website
• Cookies and similar technologies
• Website analytics and technical tools
• Communications with our customer service team
• Information provided by payment, delivery, or other service providers when necessary to complete your order or provide requested services

3. How We Use Your Information

We may use your information for the following purposes:

Processing Orders

• Process and confirm your orders
• Process payments
• Arrange delivery and installation where applicable
• Provide order confirmations and updates
• Process returns, exchanges, and refunds
• Provide customer support relating to your purchases

Website and Account Management

• Create and manage customer accounts
• Provide access to Website features
• Remember preferences
• Improve the functionality and performance of the Website
• Troubleshoot technical problems

Security and Fraud Prevention

• Protect the Website and our customers
• Detect and prevent fraudulent or unauthorized transactions
• Investigate suspicious activity
• Maintain the security and integrity of our systems

Communications

We may use your contact information to send:

• Order confirmations
• Shipping and delivery updates
• Payment or transaction notifications
• Customer service communications
• Important Website or service updates

Where required by applicable law, we will obtain your consent before sending promotional or marketing communications.

Website Analytics and Improvement

We may use technical and usage information to understand how visitors interact with our Website, measure performance, identify problems, and improve our products, services, and customer experience.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and provide functionality.

We may use cookies for purposes including:

• Essential Website functionality
• Shopping cart and checkout functionality
• Remembering preferences
• Account functionality
• Website security
• Analytics and performance measurement
• Understanding how visitors use our Website
• Marketing or advertising purposes, where applicable

Some cookies are necessary for the Website to function properly, while others help us understand and improve your experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping cart, account, or checkout features.

Where required by applicable law, we will provide appropriate cookie choices and consent mechanisms.

5. How We Share Your Information

We do not sell your personal information.

We may share information when necessary with trusted third parties that help us operate the Website and provide services to you.

These may include:

• Payment processors and payment service providers
• Shipping and delivery providers
• Customer support providers
• Government authorities or law-enforcement agencies where disclosure is required by applicable law

These service providers may only receive information necessary to perform their relevant services.

We may also disclose information where necessary to protect our legal rights, prevent fraud or abuse, protect the safety of our customers or Website, or
comply with a legal obligation.

6. Third-Party Services and Links

Our Website may use or link to third-party services, websites, applications, payment providers.

Third-party services operate under their own privacy policies and terms. We encourage you to review the privacy policies of any third-party service before providing information to them.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected
• The nature of our relationship with you
• The need to maintain transaction and order records
• Customer service and warranty requirements
• Accounting and tax obligations
• Legal and regulatory requirements
• The prevention and investigation of fraud or security incidents
• The establishment, exercise, or defense of legal claims

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, secure systems, authentication procedures, monitoring, and security practices appropriate to the nature of the information we process.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

9. Compliance With Applicable Privacy Laws

We process personal information in accordance with applicable privacy and data-protection laws.

Where applicable, this may include the General Data Protection Regulation (GDPR) and applicable United Kingdom data-protection requirements, as well as other applicable privacy laws.

Where a specific privacy law applies to you, you may have additional rights under that law. We will handle valid requests in accordance with the requirements applicable to the request.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot lawfully be excluded or restricted.

10. How to Request Access, Correction, or Deletion

To request access to, correction of, or deletion of your personal information, or to ask a privacy-related question, please contact us:

XonTel Technology
Email:
info@xontel.com
Phone:
+965 1880005

When submitting a request, please provide enough information for us to identify your account or transaction and understand the nature of your request.

We may request additional information to verify your identity before processing the request.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, Website, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact:

XonTel Technology
Email:
kuwait@xontel.com
Phone:
+965 1880005

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.