Shipping Policy

At XonTel Technology, we are committed
to processing and delivering your orders as efficiently as possible.
This Shipping Policy explains our delivery charges, delivery process,
and shipping responsibilities for orders placed through
shop.xontel.com.

1. Delivery Charges

Delivery charges may apply depending on the order value, delivery location,
and services selected.

Delivery charges are waived for customers who select installation services.

2. Delivery

We are committed to delivering orders as quickly as possible.

Delivery times may vary depending on product availability, delivery location,
order details, and other circumstances that may affect the delivery process.

In the event of a delivery delay, we will notify you as soon as possible
and take appropriate action to assist with your order.

3. Delivery Information

Customers are responsible for providing accurate and complete delivery
information when placing an order, including the recipient’s name,
telephone number, and delivery address.

Incorrect or incomplete delivery information may result in delays or
additional delivery arrangements.

4. Orders Outside Kuwait

5. Cancellation After Shipment

If an order is cancelled after it has been shipped, shipping and handling
fees are non-refundable.

For customers outside Kuwait, shipping and bank fees are also
non-refundable in the event of cancellation after shipment.

6. Delivery Delays

While we make every reasonable effort to deliver orders as quickly as
possible, delivery may occasionally be delayed due to circumstances
beyond our reasonable control.

If a delay occurs, we will notify you and take appropriate steps to
assist with the delivery of your order.

7. Returns and Exchanges

Returns and exchanges are subject to the conditions specified in our
Return Policy.

You may request a return or exchange within 14 days
of receiving your order, subject to the applicable return conditions.

The refund will be processed within 24 hours to the same card, with no additional fees.

Shipping fees will be deducted from the refund amount.

8. Contact Us

If you have questions regarding delivery or shipping, please contact us:

XonTel Technology
Email:
kuwait@xontel.com
Phone:
+965 1880005

9. Policy Updates

We may update this Shipping Policy periodically to reflect changes
in our delivery services, procedures, or applicable requirements.

Any updates will be reflected by changing the “Last Updated” date
at the top of this policy.